Privacy Policy for Melzari Casino Guests

1. Privacy Policy Overview

Melzari respects the privacy of every guest and visitor who engages with our physical restaurant, private dining rooms, gaming salon, and online channels. This Privacy Policy provides a clear explanation of how we manage personal information from the moment you explore our website, request a menu, book a table, organize a private event, or interact with our team in person.

Our objectives are to:

• Collect only the personal information that is reasonably necessary to provide our services
• Use personal information in a transparent and responsible manner
• Protect personal information with appropriate physical, technical, and administrative safeguards
• Respect your choices and rights regarding how your personal information is handled

This Privacy Policy applies to all personal information under our control, whether collected through melzari.com, by email, by phone, or in person at our Montreal location.

2. Information Collection

We collect personal information from guests, website visitors, clients, and event attendees in several ways. The information we collect depends on how you interact with Melzari.

2.1 Information collected through the website

When you visit melzari.com, submit a contact request, or use our reservation pathways, we may collect:

• Contact details such as your name, email address, and phone number
• Reservation preferences including date, time, party size, and seating preferences
• Event-related information such as occasion type, estimated guest count, and preferred menus
• Communications you send to us, such as questions, feedback, or special requests
• Technical information such as IP address, browser type, device information, approximate location (city/province), and pages viewed, collected through cookies and similar technologies

2.2 Information collected during reservations and on-site visits

When you make a reservation, attend a private event, or visit our physical venue, we may collect:

• Identity details such as your name and, if provided, the names of your guests
• Contact and billing information, such as phone number, email address, and limited payment information (where applicable and processed via secure providers)
• Preferences and notes relevant to your experience, such as dietary restrictions, accessibility requirements, language preferences, and seating preferences
• Information related to participation in our on-site gaming salon, such as confirmed age of majority, table bookings, and preferences for games such as roulette, blackjack, or poker

2.3 Information collected for events and corporate bookings

For private events, corporate bookings, or buyouts, we may collect:

• Organizer contact details, including company name and role
• Event logistics such as dates, times, room configuration, and service requirements
• Special instructions relating to menus, AV needs, decor, or privacy arrangements
• Limited guest information where necessary to support event coordination and safety

2.4 Information collected from other sources

In some cases, we may receive personal information from:

• Reservation platforms or concierge services that you choose to use
• Corporate partners or travel planners arranging group bookings
• Publicly available sources, where permitted by law

We treat any personal information received from third parties in accordance with this Privacy Policy and applicable Canadian privacy laws.

3. Use of Personal Information

We use personal information strictly for purposes that are reasonable and necessary for operating our restaurant, private events, and on-site gaming salon. Typical purposes include:

3.1 Reservation and guest experience management

• Processing and confirming dining reservations and special requests
• Coordinating private dining or event bookings, including menu planning and seating arrangements
• Ensuring that dietary preferences, allergies, and accessibility needs are respected
• Managing on-site gaming salon access and services for guests of legal age

3.2 Communication and support

• Responding to inquiries submitted via our Contact Us and Table Reservation pathways
• Sending reservation confirmations, updates, and reminders
• Following up after your visit to address feedback or service concerns

3.3 Service improvement and operations

• Analyzing how guests and visitors use our website and services to improve the menu, ambiance, and guest journey
• Monitoring service quality, staffing, and capacity planning
• Maintaining the security and integrity of our venue and systems

3.4 Legal, regulatory, and compliance purposes

• Verifying age of majority in the context of access to our on-site gaming salon, in accordance with applicable laws
• Complying with tax, accounting, and other regulatory obligations
• Managing and defending legal claims or enforcing our Terms and Conditions

We will not sell your personal information. Where we wish to use your personal information for a new purpose that is materially different, we will seek your consent where required by law.

4. Data Security Measures

We take the protection of personal information seriously and implement reasonable safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. These safeguards are tailored to the sensitivity of the information and the context in which it is used.

4.1 Technical safeguards

• Use of secure connections (HTTPS) for our website where appropriate
• Restricted access controls and authentication mechanisms for systems that store personal information
• Regular updates and security patches for systems and devices used in our operations

4.2 Administrative safeguards

• Internal policies and procedures covering the collection, use, and retention of personal information
• Limited access to personal information based on job responsibilities and a need-to-know principle
• Confidentiality expectations for staff and select partners who handle guest information

4.3 Physical safeguards

• Secure storage of paper records, where applicable
• Restricted access to back-of-house areas and administrative offices
• Prudent handling and disposal of documents containing personal information

While we use reasonable measures to protect personal information, no method of transmission over the internet or method of electronic or physical storage is completely secure. If we become aware of a data incident involving your personal information, we will take appropriate steps, including notifications as required by Canadian law.

5. Cookie Usage & Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, understand how visitors use our site, and support certain features such as reservation flows and preference remembering.

5.1 Types of cookies we may use

• Essential cookies that are necessary for the website to function and for you to navigate between pages
• Performance and analytics cookies that help us understand site traffic patterns and improve usability
• Preference cookies that remember certain choices, such as language or previously viewed pages

5.2 Managing your cookie preferences

When you first visit our website, you may encounter a cookie banner or notice that explains our use of cookies and allows you to manage certain preferences. In addition, you can control cookies through your browser settings by:

• Blocking all cookies
• Allowing cookies only from trusted sites
• Deleting cookies when you close your browser

Please note that disabling certain cookies may impact the functionality or performance of our website, including reservation-related features. For more information about cookies on our site, please also refer to our Cookie Policy.

6. Third-Party Service Providers

We may share limited personal information with carefully selected third-party service providers who assist us in delivering our services. These providers are only given access to the information necessary to perform their specific functions and are required to protect it under appropriate confidentiality and security obligations.

6.1 Categories of third-party providers

• Reservation and booking platforms that facilitate table or event reservations at our physical venue
• Payment processors that securely handle card or electronic payments on our behalf
• Email and communication providers that enable us to send confirmations, updates, and responses to your inquiries
• Analytics and website performance providers that help us understand traffic and improve the online experience
• Professional advisors such as legal, accounting, or compliance professionals, where necessary

6.2 Disclosures in other circumstances

We may also disclose personal information:

• When required or permitted by law, regulation, or court order
• To protect the rights, property, or safety of Melzari, our guests, or the public
• In connection with a business transaction involving Melzari, in which case we will take steps to ensure appropriate protections and notices, where required by law

We do not share personal information with third parties for their own independent marketing purposes.

7. Data Retention Policy

We retain personal information only for as long as is reasonably necessary to fulfill the purposes for which it was collected, or as required or permitted by applicable laws and regulations.

7.1 Typical retention periods

• Reservation and visit records are generally kept for a period that allows us to manage recurring bookings, understand guest preferences, and comply with accounting and tax requirements.
• Event-related records are retained for periods aligned with contractual obligations, post-event follow-up, and applicable legal requirements.
• Technical logs and analytics data may be retained for shorter periods to support website performance analysis and security monitoring.

7.2 Secure disposal

When personal information is no longer needed for the identified purposes and is not required to be kept under applicable laws, we will take reasonable steps to securely destroy, anonymize, or permanently de-identify it.

8. Your Privacy Rights

As a resident of Canada, you have certain rights with respect to your personal information under PIPEDA and applicable provincial privacy laws. Subject to limited exceptions, these rights include:

• The right to request access to the personal information we hold about you
• The right to request corrections to inaccurate or incomplete personal information
• The right to request deletion of personal information, where appropriate and subject to legal or contractual obligations
• The right to withdraw consent to certain uses or disclosures of your personal information, where processing is based on consent

8.1 How to submit a privacy request

To exercise your privacy rights or to ask questions about how we handle personal information, you may contact our privacy officer using the details in the Contact Us section of this policy. Please provide enough detail for us to identify you and understand your request.

We may need to verify your identity before responding to a request to protect your personal information from unauthorized access. We will respond within a reasonable time frame and in accordance with Canadian privacy law.

9. Children’s Privacy

Melzari is a physical hospitality venue that welcomes families in our restaurant spaces while maintaining a separate and age-restricted gaming salon area. Our gaming salon is reserved exclusively for guests who have reached the legal age of majority under applicable provincial law.

We do not knowingly collect personal information directly from individuals under the age of majority for gaming salon activities. Any information relating to minors that may be collected in the context of restaurant reservations or private events is limited to what is reasonably necessary to ensure safety, comfort, and appropriate menu planning.

If you are a parent or legal guardian and believe that we have unintentionally collected personal information from a minor beyond what is necessary for a family reservation or event, please contact us using the details in the Contact Us section so that we can review and address the situation.

10. International Data Transfers

Melzari is a Canadian restaurant and gaming salon based in Montreal, and our operations are focused within Canada. Our intention is that personal information we collect is handled and stored exclusively within Canada, subject to Canadian privacy laws and standards.

Where we engage third-party service providers, we seek to select partners that process personal information in Canada. If, in exceptional circumstances, personal information must be accessed or processed from outside Canada, we will take steps to ensure that comparable protections are in place and that any such processing complies with applicable Canadian privacy requirements.

11. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, regulatory requirements, or other operational considerations. When we make material changes, we will revise the "Last updated" date at the top of this page and, where appropriate, provide additional notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect personal information at Melzari. Your continued use of our website or services after an update signifies your acknowledgment of the revised policy, to the extent permitted by law.

12. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or our privacy practices, you may contact our privacy officer or guest support team using the following methods:

• Through our secure contact form available at Contact Us
• By indicating your request in connection with a table reservation or private event inquiry submitted via our Reservation page

When you contact us, please include your name, preferred contact details, and a brief description of your question or request. If your concern relates to a specific reservation or event, providing the date and approximate time of your visit will help us respond more efficiently.